Refund policy
Refund Policy
At Everfield Store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns We accept return requests within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items The following items cannot be returned:
- Perishable goods (e.g., pet treats, food items)
- Opened or used personal care products
- Items marked as final sale
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Defective Items If you received a damaged or defective item, please contact us within 7 days of delivery at support@everfieldstore.com with photos of the damage. We will arrange a replacement or full refund at no extra cost.
Late or Missing Refunds If you haven't received your refund within 10 business days, please check with your bank first, then contact us at support@everfieldstore.com.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item was damaged or defective.
Contact Us For any refund or return requests, please email us at support@everfieldstore.com.